Privacy Policy

1. Introduction

Welcome to CommuniKate Social, a product of Vivida Cognitive LLC ("Vivida Cognitive," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-platform social media auto-posting application (the "Service").

Vivida Cognitive LLC is a Minnesota limited liability company that operates the CommuniKate Social service. We are committed to protecting your privacy and ensuring transparency in how we handle your data. Please read this policy carefully to understand our practices regarding your personal information.

2. Cross-Platform Integration

Our Service connects to the following social media platforms via their official APIs:

• Facebook (via Meta Platform API)
• Instagram (via Meta Platform API)
• X (formerly Twitter) (via X API v2)
• LinkedIn (via LinkedIn Marketing API)

When you connect your social media accounts, we access only the permissions necessary to publish content on your behalf. We adhere strictly to each platform's developer terms and guidelines.

3. Information We Collect

3.1 Account Information

• Email address (for account creation and communication)
• Name (as provided during registration)
• Password (stored in encrypted/hashed form)

3.2 Social Media Connection Data

• Authentication Tokens: OAuth access tokens and refresh tokens required to post on your behalf
• Basic Profile Information: Account username/handle and profile identifier from connected platforms

3.3 Content & Post History

• Content you create or generate within the Service
• Post history (records of content published through our Service)
• Campaign configurations and scheduling preferences

4. AI Processing & Data Usage

5. How We Use Your Information

We use the collected information solely to:

• Provide and maintain the Service
• Authenticate your identity and manage your account
• Publish content to your connected social media accounts
• Generate AI-powered content suggestions (processed locally)
• Send service-related communications (e.g., password resets, subscription updates)
• Ensure compliance with platform terms and applicable laws

6. Data Storage & Security

We implement industry-standard security measures to protect your data:

• All authentication tokens are encrypted at rest using AES-256 encryption
• Data transmission is secured via TLS 1.3
• Passwords are hashed using bcrypt with appropriate salt rounds
• Regular security audits and vulnerability assessments
• Access controls and audit logging for all data operations

7. Your Rights & User Control

You have full control over your data at all times:

7.1 Account Disconnection

You can disconnect any linked social media account at any time through your dashboard. Upon disconnection, we immediately revoke and delete the associated authentication tokens.

7.2 Data Deletion

You may request complete deletion of your data at any time by contacting us at support@communikatesocial.com. Upon request, we will:

• Delete your account and all associated data
• Remove all stored authentication tokens
• Purge your post history and campaign data
• Provide confirmation of deletion within 30 days

7.3 Data Export

You may request an export of your data in a machine-readable format (JSON) at any time.

8. Third-Party Services

Our Service integrates with the following third parties:

• Vercel: For application hosting and content delivery network (CDN)
• Stripe: For payment processing (we do not store payment card details)
• Resend: For transactional email delivery (e.g., password resets, account notifications)
• RunPod: Cloud infrastructure provider for AI processing (compute resources only; no data access)
• Social Media Platforms: For content publishing via official APIs

Each third party operates under their own privacy policy. We encourage you to review their policies.

9. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service:

• Account data: Retained until account deletion
• Post history: Retained until account deletion or upon your request
• Authentication tokens: Retained until disconnection or expiration
• Audit logs: Retained for up to 90 days for security purposes

10. International Data Transfers

Your data may be processed on servers located in the United States. By using our Service, you consent to such transfer. We ensure appropriate safeguards are in place for any international data transfers in compliance with applicable data protection laws.

11. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Vivida Cognitive LLC is the data controller for personal information collected through the CommuniKate Social service. All data protection inquiries and requests should be directed to the contact information above.